<aside> 💡 Some customers have item restrictions in place so you may not see the same items for every customer

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When logged into iPad, even after a reset, you are not seeing the expected items inside a collection or when you search.

Things to check:

• Is the item collection visible in the menu?
• Do you have a customer selected?
• If you have a customer selected then that customer may have **item restrictions …** you need to check if the items are missing for everyone or just that customer.

Solution1:

• Try selecting a different customer. Do you see the items now?

Solution2:

• From the Main Menu, Tap Home then Tap Products. This will take you to the Products page with no customer selected. Do you see the items now?

Solution3:

• Check with the office that the items you are looking for are marked as available for sale and do not have item restrictions for that customer

Solution 4:

• Check with the office that your Sales Team is setup correctly and any new collections have been applied