Item Restrictions

<aside> 💡 Each customer in the system has Item Restrictions setup by your office

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Item restrictions come from your office system during a sync. These are setup in your office system against a customer and they limit what is shown on a search and what they can purchase.

• We do not manage item restrictions directly, they are synced from your office system
• If you are seeing items you shouldn’t or are not seeing items you are supposed to, please get your office to check the item restrictions for that customer
• If the restrictions look ok in your office system then the restrictions were probably in the process of being updated / applied to the customer the last time the site was synced or were synced mid update.

Things to try

• Can you see the items if a customer is not selected?
• If you can see the items then get your office to double check the item restrictions for the customer and ask other users if they are having the same problem with the same customer / items
• If you cannot see the items even when a customer is not selected please get the office to check your Sales Team Setup