<aside> 💡 Updates to the Customer Portal are run throughout the day, some are small incremental changes, some are bigger changes that require a log out.

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If a customer is having trouble navigating the customer portal or completing an order, get them to log out and log back in. This will pull down all the newest changes to the site and make sure they are running the latest version.

Still having trouble

If a customer is still having trouble after they have logged out and back in take a look at the following steps

• Does the customer have the same problem on a different device? e.g. is the problem there on a laptop, phone, iPad etc
• Find out if other customers having the same problems?
• Get the customer to send you some screenshots along with as much details as possible about the problem so it can be looked into. e.g. What kind of device they are using, what page is the error on, describe the error