<aside> 💡 Usernames must be lowercase and spaces are not allowed.

</aside>

If you get an ‘Invalid Username or Password’ message:

• Check your loginID and password are correct. Passwords are case sensitive.
• Reset your password and try again
• Usernames must be lowercase. Spaces are not allowed.
  • Usernames cannot be changed once they have been created. If the username is uppercase or has spaces your office will need to delete that user and create a new one.