<aside> 💡 Pending payments can be cleared from the Customer Card on the main SMX website

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Payment Initiation

• When a customer begins the checkout process, they are redirected to your payment provider’s secure website to complete their transaction.
• Before this redirection, a pending payment is created in SMX, placing a temporary hold to prevent duplicate payments.

Payment Completion

• Upon successful payment or payment cancellation and return to the PortalX website or app, the pending payment is automatically cleared from SMX.
• If the customer does not return to PortalX, the pending payment must be manually cleared after verifying with the payment provider that no payment was processed.

Clearing Pending Payments

• Pending payments can be manually removed by navigating to the “Transactions” tab on the customer’s card within the main SMX platform.