<aside> 💡 If you are running on Business Central you will need to get in touch with your software provider to fix this issue as we have no access.

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What causes a document to get stuck

Sometimes a document can become stuck in the IQ Request Queue.

Common causes of stuck documents are:

• Text length overflows where your field length is too small for the text entered.
• Special characters such as eMoji in the notes that your system cannot handle.

Mark the document as error

If there is a document stuck in the queue that is preventing other documents from being processed you need to mark that document as error so the other documents can get through.

<aside> 💡 After you mark the document as error you will need to get the user to send the document again or you can recreate the document manually on the SalesMachineX website.

</aside>

• Go to the object designer in NAV / BC, find the IQ Request Table Object and run it.
  • Make sure you run the IQ Request Table from the object designer.
• Find the document causing the problem and mark it as error.
• The other documents should start to come through now.
• Get the user to re-create the document and send it again.

How to fix the problem for future

Once that is done and you have re-sent / re-created the document you need to find what was causing the problem and attempt to fix it in your office system otherwise this could happen again in future.

• If a string was too long for one of your text fields you will need to add code that trims the field before processing the document.